FAQs

What is the product's transaction currency?

All products is quoted in Ringgit Malaysia (MYR)

How place an order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

What are the payment methods available?

QB Baby offers various kind of Payment Methods as shown below :-

  1. Credit Card
    Via Ipay88 (Visa or Mastercard / Internet Banking)
  2. Invoice / Cheque / Offline Bank Transfer
    Bank : Public Bank
    Bank Account : 3205827218
    Account Name : QB Sales and Services Sdn BhdAfter you made the payment, please send us the payment details of :
    Bank Name :
    Banking Date :
    Banking Time :
    Banking Reference No :
    Total amount you have paid :
    Your Order No /item ordered :
    *You may scan and email us the above info to Email Address : support@qbbaby.com.my OR whatsapp us @ 010-2203426

    Note: Your purchased products will be delivered once we received the confirmation.

How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

How long does the delivery usually takes?

It usually will takes about 3 to 8 business working days for west malaysia; 5 – 14 business working days for East Malaysia.

Please do put a remark if you do have special requirement such as preference date and times. We will come back to you due to we are delivering the items via courier service company.

 

For Sabah & Sarawak, please email us at support@qbbaby.com.my

How long does pre-order take?

It takes maximum 1-2 months for backorder items. We will update you if there is an earlier date.

How much the delivery fee?

It will be charged according to the courier service company. The delivery charges will be shown while you checkout to proceed the payment.

For order over RM 1300, delivery is FREE!

*Only applicable to West Malaysia.

Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

– Please send an email to our customers service email at support@qbbaby.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

No cancellation being entertained once the items are in shipping process.

I still have doubts!

  • Please kindly send us an email to support@qbbaby.com.my, OR
  • Contact us @ 010-2203426/016-2203184, OR
  • Visit our facebook pages, OR
  • Pay a visit to our store

In order to clear your doubt. 🙂

I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

I still have doubts!

  • Please kindly send us an email to support@qbbaby.com.my for us to clear your doubts or you can visit our facebook pages 🙂

What is the product's transaction currency?

All products is quoted in Ringgit Malaysia (MYR)

How place an order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you’ll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

What are the payment method available?

QB Baby offers various kind of Payment Methods as shown below :-

  1. Credit Card
    Via Ipay88 (Visa or Mastercard / Internet Banking)
  2. Invoice / Cheque / Offline Bank Transfer
    Bank : Public Bank
    Bank Account : 3205827218
    Account Name : QB Sales and Services Sdn BhdAfter you made the payment, please send us the payment details of :
    Bank Name :
    Banking Date :
    Banking Time :
    Banking Reference No :
    Total amount you have paid :
    Your Order No :You may scan and email us the above info to Email Address : support@qbbaby.com.my
    Note: Your purchased products will be delivered once we received the confirmation.

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How long does the delivery usually takes?

It usually will takes about 3 to 8 business working days for west malaysia; 5 – 14 business working days for East Malaysia.

Please do put a remark if you do have special requirement such as preference date and times. We will come back to you due to we are delivering the items via courier service company.

 

For Sabah & Sarawak, please email us at support@qbbaby.com.my

How long does pre-order take?

It takes maximum 2 months for pre-order items. We will update you if there is an earlier date.

How much the delivery fee

It will be charged according to the courier service company. The delivery charges will be shown while you checkout to proceed the payment.

For order over RM 1300, delivery is FREE!

*Only applicable to West Malaysia.

For order over RM 1300, delivery is FREE!

*Only applicable to West Malaysia.

Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

– Please send an email to our customers service email at support@qbbaby.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

No cancellation being entertained once the items are in shipping process.